This Refund Policy explains the conditions under which Ntentify will issue refunds for purchased intelligence engagement services.

Refunds will not be issued in the following circumstances:

• Your engagement has been delivered to the email address you provided
• You have accessed your private report URL
• You disagree with the strategic conclusions in the engagement — our analysis is based on real signal data and methodology, not guaranteed outcomes
• You provided incorrect brand information at the time of order and an engagement was produced based on that information
• You change your mind after payment is confirmed but before delivery

We will issue a full refund in the following circumstances:

• We are unable to deliver your engagement within the stated delivery timeframe (7 days for Tier 1, 10 days for Tier 2)
• We are unable to produce an engagement for your brand due to insufficient publicly available signal data
• A technical error on our end results in a materially incomplete or undeliverable engagement
• Duplicate payment was made for the same order

If you receive your engagement and believe the quality does not meet expectations, contact us within 7 days of delivery. We will review your concerns and at our discretion may offer:

To request a refund, email us at [email protected] with:

• Your name and email address used at submission
• Your order date and brand name
• The reason for your refund request

Refund requests must be submitted within 7 days of your order date. Approved refunds will be processed back to your original payment method within 5-10 business days.

For Tier 3 portfolio engagements covering multiple brands — refunds are evaluated on a per-brand basis once analysis has begun. If we have completed analysis for one or more brands, partial refunds may be issued for brands not yet analyzed.

If you have any questions about this policy before placing your order, please contact us first. We're happy to answer any questions about what our reports include and whether the service is right for you.